What Services We Offer

Utility Help

Our team sets up deregulated energy and researches water, gas, and trash providers, ensuring a smooth move.

Entertainment

Our experts work with you to find the best internet and TV solutions.

Home Protection

ADT & Vivint Security options so your clients can choose what best fits their home life.

Insurance

Whether clients are price shopping or ready to make a move with a new provider — we'll be able to help.

Home Warranty

Partnered with ARW to provide your clients with the highest claim limits at the most competitive rates.

Movers

Top Rated Moving Companies with your clients receiving an additional 10% off.

and much, much more...

What Your Clients Can Expect

Less Time On Hold – More Time at Home. One Call Does It All

Personalized Welcome Call

2–3 weeks before closing, we call your client to review our New Home Checklist, discuss what matters most to them and research the best providers and pricing — all in one call.

Your Client Chooses What They Need

From internet and TV to home security, insurance, and more — we help your client choose only what they need. No pressure, no upselling.

We Handle the Setup

Our service team schedules installations, confirms activations, and ensures everything is ready on move-in day.

Frequently Asked Questions

Got questions? You're not alone - here are the most common ones we receive.

What is Utility Connect™?

Utility Connect is a free service that makes moving easier. They connect clients with essential home services while providing their local utilities. The goal is to simplify the process and reduce the stress of moving in. Utility Connect guides the clients every step of the way, offering expert advice and ensuring a smooth experience.

What services does Utility Connect offer?

Utility Connect offers a complimentary home concierge service to assist buyers and renters with setting up all essential home services and locating utilities. This includes home entertainment (TV, internet, phone), home security, home warranty, homeowners insurance, movers, solar and more! They also provide clients with vetted utility provider information to ensure they have everything they need for their new home! They customize all moves depending on client needs and offer exclusive rates and promotions.

How is this service beneficial for my buyers and renters?

One list, one phone call. Moving can be stressful enough, which is why Utility Connect has the perfect move-in checklist to get them move-in ready. This checklist saves them the headache of making multiple phone calls and trying to figure out which service is best for them.

How much does the Utility Connect service cost?

Utility Connect is completely FREE for both Real Estate professionals and their clients.

How do my clients use Utility Connect?

It's easy—Utility Connect will call them! Once your Utility Connect account is created, you will manually submit your clients contact information on your Utility Connect website and their home service experts will contact your clients within 24/48 hours. Clients always have the option to call the number located on your website for immediate assistance or to update any moving changes, such as the closing date.

Am I able to track which clients use Utility Connect?

Yes! You can track your clients through your Utility Connect Agent Dashboard. To access your dashboard, go to your Utility Connect website and click on “Admin” at the bottom of the website. In your dashboard you can view which clients have used the service and which services they chose, giving you total transparency.

How does Utility Connect™ decide what service providers to offer to my clients?

They want your clients to know all of their available options. Based on your client's address, they will provide them with all the available options for their home. The client can customize and select package options based on their home needs. They also provide education for clients to understand their best options—their home, their choice.

Are there any marketing materials I can provide to my clients?

Absolutely! Scroll to the very bottom of your Utility Connect website and in the page’s footer, the tabs labeled “PDF1” and “PDF2” are your free marketing materials. You can also reach out to them for pre-drafted email templates to share by emailing success@utilityconnect.net.

Does Utility Connect assist with local utility providers such as Electric, Gas, Water, and Trash?

In regulated areas, providers are required to speak directly with the homeowners to establish services. Utility Connect's experts will not only locate the electric, gas, water, and trash providers but also provide all the contact information and the method they can easily enroll in.

Why can’t Utility Connect set up city utilities for my client?

Regulated states prohibit third parties from directly connecting, disconnecting, or transferring utilities. Utility providers must speak with the account holder directly and may require additional documents, such as payment history or a property deed, to be submitted. Imagine just anyone being able to turn on or off your electricity! However, agents and clients alike still appreciate a streamlined list of these providers instead of wasting valuable time researching this independently.

Which clients can use this service?

Buyers, Renters, or anyone who is moving or looking to price shop home services.

Which clients are not a good fit for this service?

Sellers and Investment property buyers. Sellers are typically looking to disconnect services, and investment property buyers typically want to get utilities connected and leave the rest up to future tenants. Utility Connect will still provide them with a list of their Utility providers, but both Sellers and Investment buyers will need to contact these providers directly to connect, disconnect, or transfer Utility services.

How many times will Utility Connect contact my clients?

Utility Connect will make a total of 4 attempts. Clients can respond via text or email to opt out or give us a call.

Are we able to use the service for people who aren’t moving?

Yes! Friends, family, and even you can use their service for free! The goal is to have Utility Connect become your lifelong concierge service so any buyers, renters, or savings-savvy people can utilize your account at any time, all the time. Just submit them directly through your Utility Connect website under the form that says “Get In Touch With Us”.

What States does Utility Connect work in?

They are nationwide and can assist in all 50 states.

How do I log into my Agent Dashboard?

Visit your Utility Connect website you created. Scroll to the very bottom and click “Admin” in the page's footer. You will be prompted for your email and the password you used with activating your account.

When is the best time to submit my client's information to Utility Connect?

Two weeks prior to closing. This ensures we have enough time to get in contact with the client and align any installations with their preferred dates.

Can my clients contact you before two weeks?

Yes! For immediate assistance, have your clients call Utility Connect™. This phone number can be found in the top right corner of your website.

Can I use my account if I am moving?

Yes, absolutely! Agents can use their own accounts to establish new home services. Not only will you get to experience the incredible convenience you are offering your clients, but you’ll get to save some money, too!

If Utility Connect is free, then how do they get paid and also pay agents commission revenue?

Although Utility Connect is free for agents and clients to use, they get paid by the service providers. Since Utility Connect is not a required service for any home to close, we therefore, fall out of RESPA and are able to pass commission revenue back to you!

Who can I contact for agent help or support?

Feel free to contact Business Development at Utility Connect™ @ 800-504-6282 or email us at success@utilityconnect.net.

Platinum Real Estate is partnered with Utility Connect!

Let Us Handle Connecting New Services and Locating Utility Providers,
So Your Clients Can Focus on Settling In.