Privacy Policy


Utility Connect's mission is to help you organize and complete your moving-related tasks and help make the decisions that are best for you. Earning your trust is our top priority and Utility Connect is 100% committed to your privacy. But we'd like to explain our commitment to your privacy here because we’re proud of it and we want you to know exactly what information we collect, what we do with that information, and how we protect it. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Site. By accessing or using the Site, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Our Pledge

We never sell, rent or share your personally identifiable information without your knowledge. We would only make an exception to this pledge if we were required to do so by law.

Information We Share

We do not share your personal information (such as your name, old or new address, move date, phone number, email, etc.), regardless of whether or not you are a User (as defined below), with companies, organizations or any other individuals outside of Utility Connect unless one of the following circumstances apply: To process Utility Connect services In order to process any of the services (each a “Service” and collectively our "Services") that we offer at or technology "powered by Utility Connect" available on third party websites (collectively, the "Site"), we may need to share your personal information with third parties. In such situations, we may share only such personal information as is necessary to complete the requested Service(s). For example, if you request a consultation with a company, we will share your applicable personal information with such company so that they may contact you; or if you instruct us to send a change of address notification to the USPS, we will share your applicable information with the USPS so that they may process your requested address change. With your explicit consent We may share your personal information that you provide on the Site to certain third parties if you instruct us to share your information, or if you consent to the sharing of your personal information via opt-in. For external processing We may provide your personal information to our affiliates or other trusted businesses or persons to process certain services, such as filing USPS Change of Address Forms. In all such situations, the provision of information is necessary for processing a Service that you request and appropriate confidentiality and security measures are in place to protect your information. For legal reasons We'll share your personal information with companies, organizations or individuals outside of Utility Connect if we believe doing so is necessary to: Meet any applicable law, regulation, legal process or enforceable governmental request. Detect, prevent, or otherwise address fraud, security or technical issues. For aggregate and anonymous data We may share aggregated, non-personally identifiable information publicly and with our partners (“De-identifiable Data”). For example, we may share information publicly to show moving trends and other information about relocating consumers. We may share anonymized data (“Anonymous Data”) about your relocation with certain partners to facilitate delivering personalized experiences throughout your move. For example, we may share information relating to old or new address with third party intermediaries who can confirm which products and services are relevant for your address, or the products and services to which you currently subscribe. Any User who does not want Utility Connect to use his or her personal information in either De-identifiable Data, Anonymous Data sets, whether such data sets are shared publicly or not, may email to opt-out any time. With the business hosting Utility Connect technology Utility Connect technology may be made available on third party websites. In all such situations, the Services offered are clearly marked "powered by Utility Connect". When Utility Connect technology is powering websites other than or a subdomain with-in, then we may need to share your personal information with the applicable third party that owns and operates the applicable website hosting the Utility Connect technology (the “Hosting Business”). If you create a User account via Utility Connect technology hosted on a third-party site, then Utility Connect may share your personally-identifiable information with the Hosting Business. In such situations, the Hosting Business will be encouraged to protect your personal information pursuant to their privacy policy. With the business or individual that invited you to Utility Connect You may be invited to use a personalized and custom version of Utility Connect by a third party with whom you have a relationship, such as a mortgage company, a title insurance company, a property manager, a real estate brokerage, a moving company, etc. (each an Utility Connect “Client”). If you create a User account on a version of Utility Connect provided by a Client, then Utility Connect may share your personally identifiable information with the Client(s) that provided your information for purposes of generating your invitation to Utility Connect. In such situations, Client(s) will be encouraged to protect your personal information pursuant to their privacy policy. With third parties in connection with certain corporate transactions If we sell all or part of our business, make a transfer of assets, or are otherwise involved in a change of control transaction, or in the unlikely event of bankruptcy, we may transfer information from or about you to one or more third parties as part of the transaction.

Information We Collect

We collect certain information from all visitors to our site, regardless of whether they sign up for a Utility Connect user account or order one of our Services. Beyond this baseline level of collected information, we collect and store additional information from visitors who sign up for a Utility Connect user account ("Users"). We also collect certain information about you from our partners (“Partner-Provided Information”). We collect several types of information from you including information: By which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number or any other identifier by which you may be contacted online or offline ("personal information"); and/or That is about you but individually does not identify you.

Information We Collect From Partners

The information that we collect from our partners may include your first and last name, email address, your old and/or new postal address, your phone number, certain dates related to your relocation process (such as the date of your lease signing or closing), etc.

Information We Collect From All Visitors

For all users of the site, the site's web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to the Site), type of Internet browser, and visitor's IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a user's email address. A cookie is a series of data characters that, when programmed into a website, is placed by the web server into the browser's application folder on your computer. Once placed onto your machine, the cookie will allow the website to "recall" you as a unique individual. The Site uses cookies to personalize information for certain segments of its customer base. In some instances, cookies are also used to associate individual customers with their information profiles where users have elected to create such a profile. For example, through the use of cookies, the Site can "recall" your user ID when you login to the Site on your computer. Should you choose to do so, cookies can be removed from your hard drive and certain web browsers can be set so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies. Except where you have registered an account with us, the log files and cookies do not allow us to determine the identity of the user. However, as noted above, this information may allow us to determine things like the URL of the website you visited before coming to the Site, the type of browser or mobile device you are using to access the Site, your IP address, language, approximate geographic location, and time zone. We, and/or our authorized partners may automatically collect this information when you access and use the Site through the use of electronic tools like log files and cookies. We use non-personally identifiable information to troubleshoot, administer the Site and its services, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with our authorized partners to measure the overall effectiveness of our online tools, content, and programming.

How We Use Your Information

We use the information that we collect about you or that you provide to us, including any personal information:
To present the Site and its contents to you. To provide you with information, products, or services that you request from us. To fulfill any other purpose for which you provide it. To provide you with notices about your account, including expiration and renewal notices. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. To notify you about changes to the Site or any products or services we offer or provide though it. In any other way we may describe when you provide the information. For any other purpose with your consent.
We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit


This Site is intended for United States residents only. We do not knowingly collect data from European Union users. Therefore, the GDPR is not applicable to the Site. If you have reason to believe that a European Union resident has provided us with information, please contact us at


The Site may contain links to third party websites. Please be aware that we are not responsible for the privacy practices of such third-party sites. We do not exercise control over third party websites displayed as search results or links from within the Site and these third-party websites may place their own cookies or other files on your computer, collect data or solicit personal information from you. As such, we encourage our users to be aware of this fact when they leave the Site and to read the privacy policies or statements of each and every website that they visit which collects personally-identifiable information. This privacy policy applies solely to information collected on the Site.


Utility Connect is committed to protecting the information of our Users, which is why we have chosen to protect all User information using Amazon’s Web Services cloud-based computing and data storage infrastructure. You may read more about how Amazon Web Services incorporates best practices regarding data security at this link:


This Site is not intended or designed to attract children under the age of 16. We do not knowingly collect personal information from or about any person under the age of 16. If you are under 16 years old and wish to ask a question or use this site in any way which requires you to submit your personal information, please get your parent or guardian to do so on your behalf. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete this information. If you have reason to believe that we might have information from or about a child under 16, please contact us at

Google Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. We utilize several Google Analytics Advertising Features, including:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • DoubleClick Platform Integrations and/or
  • Google Analytics Demographics and Interest Reporting

These features are used to understand how our advertising performs and to improve our marketing efforts and the Site. For example, we use Google Remarketing and/or DoubleClick to advertise the Services. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party Google Analytics cookies and third-party DoubleClick cookies together to serve advertisements to you based on your past visits to the Site. For more information on how Google Analytics collects and processes data, please see You can opt out of these features by Changing your settings at Google’s Ad Settings Installing an Opt-Out browser add-on Adjusting the settings on your web browser

Legal Disclaimer

This Site operates "AS-IS" and "AS-AVAILABLE," without warranties of any other kind. We are not responsible for events beyond our direct control. This privacy policy is governed by the laws of the State of Texas, excluding conflicts of law principles. Any legal actions against us arising out of or related to the Site or any services offered or provided therefrom must be commenced in the county of Dallas in the state of Texas in the United States of America.


Utility Connect LLC. is located at 6005 Saintsbury Dr., Ste. OFC, The Colony TX 75056. For any questions about the information we collect or share, email

Changes To The Privacy Policy

Utility Connect reserves the right to amend this privacy policy at any time with or without notice. Any changes will be posted on this page. Utility Connect encourages you to check this page regularly. If you provide information to us, access, or use the Site in any way after this privacy policy has been changed, you will be deemed to have unconditionally consented and agreed to such changes. The most current version of this privacy policy will be available on the web page at all appropriate times and will supersede all previous versions of this privacy policy.