What “available at this address” does and does not mean

"Available at this address" means the company can serve that premise. It does not mean an account exists. What happens next depends on which list the service is on. For gas, water, trash, and electricity in a regulated market, available means we will send you their information and you enroll. For internet, TV, deregulated electricity, security, insurance, home warranty, and movers, available means we can set that service up with you on the call if you choose it. Neither meaning is "the truck is already coming."

Territory versus account

Maps and franchise boundaries tell us who is allowed to serve the house. Your account starts when the right step happens. For a local utility, that step is your enrollment with them. For the services we set up, that step is the call, with you agreeing to a specific plan and start date. Until then you are a person with a printout, or a person who has not had the call yet.

The previous resident's account ends when they stop it. It does not become yours because you have the keys. Some companies leave a vacant gap so pipes do not freeze. That gap is not your account. Do not try to take over their account number. Local utilities close the old one and open a new one when you enroll. Services we set up are new orders in your name, completed on the call.

What we are claiming

This company can serve this premise
If it is a local utility, here is how you enroll
If it is one of the other services, we can set it up with you on the call
Here is what the published offer looks like today

We are not claiming your credit is approved, that a deposit is waived, or that a technician is free on Friday until that is actually set up or the local utility says so on your enrollment.

When the map is wrong

New streets lag. Unit numbers get invented by a leasing office before the utility creates the premise. A provider's marketing page will say they serve the city when they serve three neighborhoods. If our notes and a local utility disagree, believe them about their territory and tell us. We will correct the research. You still enroll with the company that confirms the premise. If a service we were going to set up cannot be installed, we will not complete that order.

How to talk about it

Say "they can serve the house." Then say which sentence comes next. For water, gas, trash, and regulated electric: "you enroll, here is the number." For internet and the rest: "we set that up on the call if you want it." Do not say "you're already connected" for a local utility because an internet confirmation exists. Partners should use the same split. A client who forwards the email will spread whichever verb you picked.

Common questions

If only one electric company is available, do I still enroll?

If the market is regulated, yes. Availability is not an account. If the market is deregulated and several plans are available, we set up the one you choose on the call. We will tell you which market the address is in.

Does available mean the previous service stays on until I call?

Not reliably. Enroll local utilities for the possession date. Do not test the theory with your refrigerator.

Can availability change after you send the notes?

Offers change often. If you wait more than a week to enroll a local utility, or more than a week to have the setup call, ask us to refresh before you rely on a plan name.

The enrollment steps for the local side are in deposits and ID for gas, water, trash, and regulated electric.