Moving in
On the call we set up internet, TV, security, home warranty, and deregulated electric. Local utilities are the part we research and send you.
A call to Utility Connect does two jobs, and you should hear both of them before anyone hangs up. We set up the services that can be set up with you on the line: electricity in a deregulated market, internet, TV and cable, satellite, phone, home security, insurance, home warranty, and movers. We also locate the local utilities, gas, water, trash, and electricity in a regulated market, and send you the information so you can enroll. We do not open those local accounts. The call is not finished, from your side, until the local enrollments are done by you.
You do not need to read us a Social Security number so we can open a water account. We will not ask for that. A local utility may ask you for it later, on their own line, when you enroll. On our call, you will give a provider the details required to set up a service you have agreed to, with you still on the phone. That is a different moment from emailing your identity documents ahead of time for the city.
We confirm the premise. We ask what the lease or the HOA already includes, because that changes both lists. We tell you whether electricity at that address is something we set up or something you enroll. We walk the internet, TV, security, insurance, home warranty, and mover options you want, and we set up the ones you choose before the call ends. You hear the rate, the term, and any appointment. Then we send the local-utility notes: who to call for gas, water, trash, and regulated electric, and what they will ask for.
If a partner told you this call would open the water account, we will correct that at the start. The water account opens when you call the water provider and enroll. The internet account, if you want one, opens because we set it up with you before we hang up.
We will refuse to submit a gas, water, trash, or regulated electric application. We will refuse to promise those services are on before you have a confirmation from that provider. We will refuse to use an account number you found in a drawer. That number belongs to the previous resident.
We will not refuse to set up internet or a deregulated electric plan because the rule about local utilities exists. Those are the point of staying on the line. If you only wanted the local phone numbers, say so, and we will send them without setting up the rest.
Read the local notes the same day. Enroll gas, water, trash, and regulated electric while those offices are open. Save those confirmation numbers next to the confirmations from the services we set up. File mail forwarding with the Postal Service yourself. If a local provider says they do not serve the address, call us back. We will correct the research. You still enroll with the company that does serve it.
If you are a partner calling for a client, you can start the introduction and you can ask us to reach them. You cannot enroll them in the local utilities while you have us on the line, and you cannot agree to an internet plan in their place. They have to be on the call for the setup, and they have to make the local enrollments.
Nothing for the household. You pay the providers you choose, on their bills, including any deposit a local utility charges when you enroll.
Often on the call itself for the services we set up, and the same day for the local notes. A provider's ability to start tomorrow is their answer. For a local utility, that answer comes after you enroll. For a service we set up, it comes before we complete the order.
Call anyway. Who serves the water, or whether electric is regulated at that address, is enough of a reason. The number is (877) 587-9566, and the form is at utilityconnect.net/connect. The short version of the split is local utilities we research, and everything else we set up on the call.
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