Electric service when you move

Electricity is the service people lump together, and it is the one that changes meaning at the state line. In a deregulated market, Utility Connect compares the plans that can serve the address and sets up the one you choose on the call. In a regulated market, electricity is a local utility. We find the company and send you the information. You enroll with them yourself. Gas, water, and trash stay on the local side either way. Internet and the other home services stay on the call.

How to tell which electric market you are in

We will tell you. You should not guess from a billboard. A deregulated market lets you choose a retail plan. The wires may still belong to a delivery utility, and the company you choose is the one on the plan. A regulated market has one electric utility for the address. There is no menu of suppliers. There is a start-service desk, and they need the account holder.

The meter on the side of the house does not settle the question. The brand on the glass might be the delivery utility, an old name, or the company that bills you. Use the address, not the stamp on the metal.

Deregulated electric, on the call

We look up which plans can be attached to that premise. You hear the term, the rate, and the early-termination fee before anything is set up. A low teaser with a steep fee is a bad fit if you might move again inside the year. A long fixed rate is a bad fit for a short assignment. You pick. We set that plan up with you before the call ends, and you keep the confirmation.

You do not have to switch suppliers if a default offer is available and you prefer it. Say so. We will not select a plan after you hang up. If you want to stay with a company you already use, we check whether that company can serve the new address. Loyalty does not move a territory line.

Regulated electric, in the notes

The utility that serves the premise, and the number for starting service
The start date you should give them, matched to possession
What they typically ask for: ID, and sometimes a deposit
Any note about a new subdivision where the premise is still being built in their system

You call them, or you use their site, and you enroll. We do not place that order. A vacant house that still has power is not an account in your name. Ask them what the start order does, and get a confirmation number. If you arrive and the lights are out, you call the number on that confirmation. You do not call us to dispatch a regulated utility's truck.

The old address

Stopping electric service at the home you are leaving is your call to that existing provider, with a stop date that matches the day you hand over the keys. Setting up a new deregulated plan, or enrolling with a new regulated utility, does not close the old account. Do both on the same afternoon so you are not paying for an empty kitchen or arriving to a dark one.

Common questions

Can you tell me the deposit before I apply in a regulated market?

We can tell you what that utility typically requires. The figure they charge you is decided on your enrollment. Budget for a deposit until they say otherwise. You pay them directly.

What if the power is on and I never enrolled?

If the market is regulated, call that utility the same day and enroll. Unregistered use is a bad plan. If the market is deregulated and we did not set up a plan on the call, call us and do that before you assume the lights will stay on in your name.

Who do I call in an outage?

The delivery utility's outage line. An outage is not something the move-in call repairs. Your account still needs to exist so they know whose service it is.

A day-by-day version of the week itself is in the week you get the keys.