What movers can say about the destination utilities

Movers and relocation companies see the household when the dates are real. That is the right moment to mention the Utility Connect call, and the wrong moment to say the local utilities are handled as part of the load. On the call we set up internet, TV, security, insurance, home warranty, and deregulated electricity with the customer, and we can coordinate around your delivery window. Gas, water, trash, and regulated electric are sent to them as information. They enroll. Your crew's job is the furniture. The account holder's job is those local enrollments. The call's job is the other services.

Say it when the estimate is signed

You already collect the destination, the delivery window, and a phone number. Add the split, and send the link the same day. Two weeks is a comfortable window for an install and for a city desk. If the assignment is shorter, send it anyway and tell them to take the call the day the link arrives, then enroll the local utilities before cutoff.

A corporate relocation guide will be forwarded to every transferee. If the guide says the utilities will be connected, transferees will treat that as a work order. Write both jobs. We will tell them the truth if the guide overpromises, and the guide will be the document that was wrong.

What you can coordinate

You can time the unload after they have local confirmations and the services set up on the call, if your schedule allows
You can remind them a technician from a setup on the call may need an adult at the destination
You can carry the card in the estimate packet
You cannot call the water department as the customer
You cannot take a Social Security number at the origin and pass it along for a local enrollment

Drivers should not pretend to be the account holder so a city technician will start work. Build that into dispatch.

Origin and destination

Stopping service at the origin is the customer's call to those existing providers. Starting local service at the destination is their enrollment after our notes. Starting internet and the other services is the setup call. Your bill of lading triggers none of the three. Mention all three briefly so the old house is not shut off a week early or left running a month.

The morning of delivery

Have them pull up confirmations before the ramp comes down. Local confirmations come from their enrollments. The others come from the call. If they never called us, they can do it from the curb and then enroll the local utilities, understanding a same-morning municipal start may be impossible. We would rather they hear that early than after the crew is gone.

Common questions

Can we tell the shipper the call is included?

Yes, if the next sentence says they still enroll in gas, water, trash, and regulated electric. The call itself is free to the household. "Included" without that sentence will be heard as "the city is done."

Will you share confirmation numbers with dispatch?

The customer has them. Ask the customer to show you the email if a crew decision depends on power or water. Do not ask for identity documents.

Where is the partner detail?

On movers and relocation. The wording to train on is do not promise the local utilities are connected.