Moving in
The notes for gas, water, trash, and regulated electric: who to call, and what they will ask when you enroll.
The information we send is for the local utilities: gas, water, trash, and electricity where the market is regulated. It is the packet you use to enroll with those providers yourself. It is not the internet order, the TV package, the security account, or the deregulated electricity plan. Those are set up with you on the call, and their confirmations come from that setup, not from this email.
People treat one message as "everything is done." Read the subject of what you were sent. If it is contact information and enrollment steps for the city or the regulated utility, you still have a call to make. If a service was set up on our call, you will have a confirmation from that company.
Check the address first, including the unit, building, or lot. A note for "100 Main" is a different premise from "100 Main, unit 4." New construction sometimes uses a lot number until the postal address is live, and the water district may still be scheduling from the lot. If the notes and your lease disagree by one digit, fix that before you call. A wrong unit is the most common reason a local utility cannot find the premise.
The packet separates gas, water, trash, and regulated electric on purpose. A landlord may include water and trash and leave electric to you. An HOA may cover trash in the dues. A house with no gas meter does not need a gas account. Internet and TV will not be "missing" from this email if we already set them up on the call. Look for those confirmations separately.
For each local utility the notes try to answer four questions. Who serves this premise. How you reach the desk that starts service. What they usually require from the account holder. Anything odd about the address, the deposit, or the start date. If we cannot see a number, we say so.
We will not take that call for you. The regulation is that they speak with the account holder. We can explain a confusing line in the notes before you dial. You still dial.
It will not contain a work order for the water department, a promise that regulated electric is already in your name, or the previous resident's account number. Their account ends on their stop. Yours begins when you enroll. It will not ask you to pay Utility Connect. The call is free for the household. You pay the local utility directly if they charge a deposit or a start fee.
It is also not a substitute for the services set up on the call. If you agreed to an internet plan, a deregulated electric plan, security, insurance, a home warranty, or a mover, keep those confirmations with this packet. One folder, two kinds of proof: their confirmation for what we set up, and your confirmation for what you enrolled.
Start with whatever can leave you without water, heat, or power. Cross off anything the landlord or HOA already covers, so you do not open a second account. Circle the numbers you will call today. Use one start date in every conversation. If a note says a provider might not serve the unit, ask that before you pay a deposit.
If the provider disagrees with the packet, believe them about their own territory and tell us. We will correct the lookup. You still complete the enrollment with the company that confirms the premise.
No. It is research for the local utilities. The contract is the enrollment you complete with that provider. Services set up on our call have their own agreements, which you accepted on the phone.
Yes. The account holder should be the one who calls the gas, water, trash, or regulated electric company. Forwarding it to someone who plans to enroll under a different name does not satisfy the provider.
Because internet is set up on the call when you want it, not left as a homework assignment. If you skipped it, call (877) 587-9566 and we will set it up with you.
The reason those local enrollments cannot be done for you is in deposits and ID for gas, water, trash, and regulated electric.
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